Your selections:
The role of product involvement in e-service evaluations
- Wang, Paul, Gudergan, Siegfried, Lings, Ian
Customer satisfaction with sommelier services of upscale Chinese restaurants in Hong Kong
- Lau, Tommy, Cheung, Man Lai, Pires, Guilherme D., Chan, Carol
Differentiating between service quality and relationship quality in cyberspace
- Keating, Byron, Rugimbana, Robert, Quazi, Ali
Financial risk and its impact on new purchasing behavior in the online retail setting
- Keating, Byron W., Quazi, Ali M., Kriz, Anton
Antecedents of consumers' brand loyalty for high technology products
- Nguyen, Tuyet-Mai, Malik, Ashish
- Chan, Chi Keung Thomas, Ng, Yong Ngee Keith, Casimir, Gian
On the value relevance of customer satisfaction. Multiple drivers and multiple markets
- Raithel, Sascha, Sarstedt, Marko, Scharf, Sebastian, Schwaiger, Manfred
Mediating role of relationship quality in online services
- Keating, Byron W., Alpert, Frank, Kriz, Anton, Quazi, Ali
- Dean, Alison M., Rainnie, Al
- Carlson, Jamie, O'Cass, Aron
An empirical study of factors driving complaint behaviour intentions of retail-customers in the Hong Kong telecommunications services industry
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